Alabama Law Enforcement Agency

The Alabama Law Enforcement Agency (ALEA) is committed to protecting your privacy. This page explains the terms governing the Mandatory Liability Insurance (MLI) SMS messaging service, how information is used, and how you may manage your SMS communication preferences.

SMS Program Description

The ALEA Mandatory Liability Insurance (MLI) Program offers an optional SMS service that allows callers using the MLI Interactive Voice Response (IVR) system to receive requested information by text message.

Messages are informational in nature and may include:

• Mandatory Liability Insurance (MLI) case information
• Links to ALEA MLI online resources
• Customer service contact information
• Other information specifically requested during an MLI IVR interaction

ALEA does not use this SMS service for advertising, marketing, or promotional purposes.

How Consent Is Obtained

SMS messages are sent only after a caller voluntarily requests to receive a text message while interacting with the ALEA Mandatory Liability Insurance (MLI) Interactive Voice Response (IVR) system.

The SMS message is delivered only to the telephone number associated with the incoming call.

By requesting an SMS message during the IVR interaction, you consent to receive the requested text message from ALEA.

Consent is voluntary and is not a condition of receiving MLI services.

Information We Use

To provide the SMS service, ALEA may use:

• The telephone number associated with your incoming call (Caller ID/ANI)
• Information necessary to process your MLI request
• Records of SMS delivery
• SMS communication preferences, including opt-out requests

This information is used solely to provide the requested SMS service and administer the MLI program.

Message Frequency

Message frequency varies depending on your interaction with the MLI IVR system. SMS messages are sent only when requested during an IVR session.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.

Opting Out

You may opt out of future SMS communications at any time by replying STOP to any text message received from ALEA.

After you reply STOP, you will receive one confirmation message. No additional SMS messages will be sent unless you initiate another request through the ALEA MLI IVR system and provide consent to receive a text message.

Help

For assistance, reply HELP to any SMS message.

You may also contact:

Mandatory Liability Insurance Unit
Phone: (334) 676-7392
Email: mli@alea.gov
Website: https://mli.alea.gov

Privacy

ALEA respects your privacy and protects the information used to provide this SMS service.

The telephone number associated with your incoming call is used solely to deliver the SMS message you requested.

Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes.

Information may be disclosed only:

• As required by law;
• To authorized service providers acting on behalf of ALEA to provide the requested SMS service; or
• As otherwise permitted by applicable law.

Data Security

ALEA maintains reasonable administrative, technical, and physical safeguards designed to protect information used in connection with this SMS service from unauthorized access, disclosure, alteration, or destruction.

Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages depends on your wireless carrier and network availability.

Changes to This Policy

ALEA may update this SMS Terms & Privacy Policy periodically to reflect changes in services, technology, or legal requirements. Updates will be posted on this page with a revised Effective Date.